CUSTOMER REVIEWS

Glenn & I would like to thank you for professional treatment and excellent service during the quote, the installation of furnace, hot water tank and air conditioner and outside water taps. Your installers were all very respectful for our home, us and our pets, and stayed on task, very well versed with your product and were very friendly. They cleaned up every thing and even our old washers + dryer to scrappy’s.

Wendy + Glenn Johnson

When I was investigating a company to replace my electric furnace and wood furnace with a propane furnace, I had three estimates by three companies. Steve’s bid was in the middle, however I read the reviews and chose ProAir. I was impressed with John and his crew who demonstrated professional work ethics, seldom seen in this day and age. They took very short work breaks and lunch times, if any.They laid down floor mats from the front entrance to the basement and cleaned up after they finished. ALL the wiring, propane fittings and tin work is very neat and tidy which indicates true craftsmanship. As I frequently complain about the younger generation not knowing how to work, this company gives me hope for the future. I would not hesitate in recommending this company to family and friends. They are not cheap, but you certainly get your moneys worth in dependability, reliability, and peace of mind. I am now looking at having them install a security camera system so I can watch my house when in Arizona. My wife and I thank you!

William Crozier

Proair lives up to its name and is worthy of a “Best Practice Business Model Award” for outstanding workmanship and service delivery in the Shuswap. We had them install a new residential energy efficient furnace, central air conditioning and an air purification system in August 2016. The project was prioritized and completed on schedule and within four working days of receiving the initial estimate exactly as quoted, including a complimentary furnace vent cleaning. All applications for manufacture rebates, the $800 Fortis grant and warranty registration were completed by administration staff on our behalf hassle free. Personnel representing ownership, administration, technical expertise and supervision, installation services and furnace vent cleaning are exceedingly competent and knowledgeable. They present themselves as professional, dedicated and loyal staff who are friendly, interpersonally astute, considerate and most accommodating in the performance of their duties. They impress as team players and supportive ambassadors for the company, while being totally focused on customer satisfaction and achieving exemplary results. Congratulations to Steve, the owner, and his staff for earning my trust and my highest recommendation for a job exceedingly well done!

Roger and DonnaBlind Bay, BC

Very professional, the installation was as quoted and on time. The crew did a great job. They installed a new furnace, hot water tank and air conditioner. The install is so neat and clean and when they left the area they worked in was spotless.

Pat Booth

Great service, with a small town attitude that gets things done. Like dealing with family. Steve and Noah had a hard time finding the reason our heat pump kept giving off an alarm. They never gave up and kept coming back, sometimes to our aggravation. Kudos to them for not giving up and finally finding the reason. Wouldn’t go anywhere else but Proair.

Chris McKenzie

I love all the Proair employees. I’m so glad I listened to my neighbours. I will highly recommend Proair to everyone.

J. Kentrop

I wanted to say that Noah did an outstanding job. Very professional, informative, and clean. Please let his supervisor know how happy we are with the experience.

Shawn Greek

Noah performed his task with efficiency and showed great customer contact skills. He is an asset to Proair! Many thanks Noah and Steve! You’ll get our referrals to potential new customers every time we run into one. Please feel free to refer customers to us if they are looking for references on your work, as we will be glad to give great references!

Tom

Thanks Steve, John and Mark did great work, our new furnace is working fine. And is silent compared to the old one. Thank you all so much.

Ted and Jackie Chambers

Thank you for installing a new furnace and air conditioner for my home. I really enjoyed your employees. They are wonderful young gentlemen and always ready to answer a question for me.

Marjorie

I am very impressed with the quality and cleanliness of the installation. Nice work on the ducts and cold air return. Very professional!

D. & C. Murray

We are delighted with our York, high efficiency furnace. Having checked with our local natural gas provider and received a recommended list of certified contractors, we decided on a company that has a significant presence in our area. Proair Heating and Cooling of Salmon Arm, British Columbia has replaced my residential forced-air heating system. Nicely done! It was both impressive and educational to watch these people work. Their metal fabrication work, where they had to adapt the existing ductwork to the new furnace, is a work of art. They did exactly what they said they would do at the quoted price and on the schedule they laid out for us at the time of the initial job quote. The 60,000 Btu/hour York, super efficient replacement furnace (Energuide rating of 97.5%) is wonderfully quiet and the air stream coming from the heating ducts is gentle enough that the curtains barely move (unlike our previous blower that made the curtains dance). Steve was very astute in pointing out various simple DIY activities that I could do to improve the energy efficiency of the house. We are very satisfied and highly recommend the Salmon Arm Proair people.

Barb and Vern

I would like you to know how happy I am with my new York Affinity Air Conditioner, which you installed in my home… Your suggestion to go for the upgraded model was indeed a bonus. It runs so quietly that sometimes I don’t know that it’s in fact running until I feel the cool air. Many thanks for your professional way the installation was done and how you handled the clean up.

K. Smith

Just a quick email to let you know how happy we are with our new York furnace… Thank goodness we had you install the new furnace last month to lesson the financial impact this poor weather has had on our heating costs. As promised by you, it is very, very quiet… We also appreciate the quick, efficient and professional service you provided. Everything was explained simply and clearly with any questions answered well. I was amazed that it was installed and operational in less than two days. Another reason why I shop locally! Your price was less than the competition and with a superior product and I know you will be here to service and remedy any issues that may arise in the future. Thanks for a pleasurable experience.

Charles N.

Our old furnace was 35 years old and was installed in a small closet area. It was a more difficult removal and reinstallation than normal… and because there was no floor drain, Proair had to adapt a special drain through the floor joists… Steve did this and left no visible signs of his work. When he was done, all areas were completely cleaned up. He also handled himself in a very professional manner… and explained all instructions afterward. This furnace was installed on a Friday. Steve made himself available if any incident should take place over the weekend. I would highly recommend Proair for any cooling or heating installation that you may have.

Don W.

Just a note to thank you and your staff for the great service. The guys were great! They were polite, took time to answer my questions and always cleaned up. It has been a pleasure to have you and your staff in my home.

Gayle Lepp

Thanks for fixing all the little bugs in our system. I will surely tell others of the good service your company gives, you are a rare find. Thanks again.

J. Lacasse

Thank you and your staff for completing the job to a level that has truly exceeded our expectations. Without a doubt you heard what our needs were and responded. Thank you. Please pass on our thanks to the members of your staff. In our opinion, they are a professional, polite and hard working crew.

Sandy & Reg

My Dad lives in Salmon Arm, BC and his air conditioner was not working to
full capacity. I live in a different province from my Dad. Being so far away, I was hesitant to trust that things could be done properly and with no inconvenience to my Dad. I did not need to worry. They were VERY professional and did a great job! My Dad was a contractor in his younger days and knows how things should be done. He was very impressed. I will highly recommend this company to anyone! From beginning to end they are a joy to work with.

Karen Maruszeczka

Your crew that came out for the furnace and air conditioner replacement were great. They did a great job and everything is so much neater than before. Again my thanks and tell Steve that he has a wonderful staff of guys! I really appreciate your good service over the years and will continue to recommend you!

Gloria

We are most satisfied customers of Proair Heating and Cooling. We have had three furnaces replaced with York furnaces, and are very satisfied with their performance. Proair has also supplied us with our current gas water heater, and fireplace replacement. Last year Proair removed 40 year accumulation of dust from our ducts – a most impressive harvest was obtained! All work done by a friendly, intelligent crew!

Cheers, Brian and Rochelle Marr